Refund Policy – Almas.my
Effective Date: 10 July 2025
At Almas.my, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied, you may request a refund under the conditions outlined below.
1. Eligibility for Refund
To be eligible for a refund, the item must:
Be returned within 7 days from the date of delivery
Be in original condition, unused, unworn, and undamaged
Include all original tags, labels, and packaging
Items with signs of wear, washing, alterations, damage, or missing parts will not be accepted for a refund.
2. Non-Refundable Items
The following items are not eligible for refund:
Items returned after 7 days
Items bought during promotional sales or clearance
Gift cards, vouchers, or digital products
Items returned with damage or defects not caused by us
- Opened Item or Used Item
- Buy Without Proper Knowledge
3. Refund Process
Contact our support team at admin@almas.my or via WhatsApp to initiate the return process.
Provide your order number and photos of the item in its original condition.
Once your return is received and inspected, we will notify you of the approval or rejection.
If approved, your refund will be processed within 7–10 business days, via your original payment method.
Shipping costs are non-refundable. You will bear the return shipping cost unless the item received was incorrect or defective.
4. Exchanges
We currently do not offer exchanges. If you wish to get a different item, please return the original for a refund and place a new order.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, kindly contact us within 48 hours of receiving your order. We will arrange a replacement or full refund, including shipping costs.
6. Contact Us
For all refund inquiries, please contact:
Almas.my
Email: admin@almas.my
WhatsApp: +60174990492